Hutch Call Centre
New Year’s Eve, 1:30 a.m.

- A very Good Evening, this is Sanjeev, how may I assist you?
- I want to know why the balance in my account has gone into negative.
- Sure I will tell you what you want to know ma’am. May I have your complete name and mobile number ma’am?
- Freda and my number is 9811111189.
- Thank you for providing the information. May I know your complete name, ma’am?
- Freda is complete.

- Thank you for providing the information. You want to know why the balance in your account has gone into negative.
- Listen… I have already said that once. Haven’t I? Can you move your butt and find out, FAST???
- Thanking you for confirming the query, ma’am. I’ll check the same. May I put you on hold for a while second for the same?
- What???
- May I put you on hold for a while second for checking
- Why ‘While second’?
- May I put you on hold for a while second for check-
- While second is WRONG ENGLISH!!!
- I regret the inconvenience caused for you, ma’am. I’ll check the status of your account. May I put you on hold for a while second?
- Just hurry up! Whatever…
- I am finding out the same, ma’am. I am putting you on hold for a while second.
- Thank you for being on hold Miss… Miss…
- Freda.
- I regret the inconvenience caused for you, ma’am. Thank you for being on hold Miss Freda. You wanted to know why the balance in your account has gone into negative.
- Are you dyslexic or what? I have already told you that twice.
- Thank you for confirming the query, Miss Freda. I have checked the systems for the same. On the 25th of December, the balance in your account has gone into negative.
- I asked you why not when! And do you think I have all the time in the world to waste on an irritating bunch of idiots like you? Can you check WHY the balance on my phone is in negative?
- Surely I’ll check the same ma’am. May I put you on hold for a while sec

Impetus Tech Office
Party over! 11:30 a.m.

- Good Morning, Impetus. How may I assist you?
- Did you convey my message to Simran?
- Uhh… yes ma’am… I have conveyed your-
- What did he say?
- I have conveyed your message to Mr Singh.
- What did he say?
- You wanted to know why you haven’t received your payment-
For the last three months. What did he say?
- I have forwarded your query regarding the payment to Mr Simranbir Singh.
- What did he-
- Good Morning, Impetus. How may I assist you? … Mr Singh is not in office right now… I have conveyed your message, sir. He said-
- What did he say for me?
- …that the client still wants some changes…. Right, sir. He’s expected back in half-an-hour.
- What did he

The car
Morning

Get this out of your system.
I KNOW THAT.
All these people, they don’t give a damn, you know…
I KNOW that.
There really is no point…
I KNOW that.
It’s up to you…
I. KNOW. THAT.
Isn’t it time to do something about it?
I

153, Shivalik
Monday, 8:30 p.m.

B-E-E-E-E-E-E-E-P
You have NO voice messages.

Hutch Call Centre
New Year’s Eve, 2:35 a.m.

- A very Good Evening, this is Manisha, how may I assist you?
- I want to know why the balance in my account has gone into negative.
- Sure I will tell you what you want to know ma’am. May I have your complete name and mobile number ma’am?
- Freda and my number is 9811111189.
- Thank you for providing the information. May I know your complete name, ma’am?
- Freda is complete.
- Thank you for providing the information. You want to know why the balance in your account has gone into negative.
Yes. The answer will remain the same even if ten of you ask me ten times.
- Thanking you for confirming the query, ma’am. I’ll check the same. May I put you on hold for a

Impetus Tech Office
Half-an-hour later

- Good Afternoon, Impetus. How may I assist you?
- Did you convey my message to Simran? Can I talk to him?
- Uhh… yes ma’am… I have conveyed your-
- Can I talk to him?
- He’s not in office right now.
- When is he expected back?
- Ma’am… he’s gone out right now.
- When will he come back?
- I can’t convey your message right now. I’ll tell him when he comes back.
- When will that be?
- I’ll convey your message ma’am.
- Look…I really have had enough. I have 10,000 things to do. Can’t he just tell me if he wants to pay me or-
- I’ll convey your message when he comes back ma’am.

The car
Afternoon

WGAD.
What?
WGAD- Who Gives A Damn
Whatever.
What is your Godot?
Verbosity! Thy name is-
No… what is it?
What is what?
Your Godot?
What kind of a question is this?
Come on! Out with it!
With what?
You know what!
What?
Why are you doing this?
Doing what?
Is there any point manoeuvring around the issue?
What issue?
At least acknowledge that there is a problem.
What prob

153, Shivalik
Tuesday, 8:30 p.m.

B-E-E-E-E-E-E-E-P
You have NO voice messages